International Bank of Commerce

About

Doing More Since 1966

IBC Bank was founded in 1966 to meet the needs of small businesses in Laredo, Texas. Today, it serves as the flagship bank of International Bancshares Corporation. We are currently at 186 facilities and 280 ATMs serving about 87 communities. At IBC Bank we make banking convenient for our customers by offering late and weekend hours at many of our locations.

Engagement with J.D. Power

IBC Bank is pleased to announce its new engagement with J.D. Power, a global leader in consumer insights, data, analytics and advisory services that helps brands enhance and understand customer experience. J.D. Power has captured and interpreted the voice of the customer across many industries for almost 50 years. The company offers a full suite of branch service tracking, customer relationship studies, and benchmarking.

In 2018, J.D. Power began to measure IBC Bank's customer satisfaction with the service quality provided across our branch network. Through this engagement, J.D. Power is periodically surveying all our customers in regards to your satisfaction with IBC Bank's products, branch quality and services, ATMs and online/mobile banking services.

You can expect to receive emails or telephone calls inviting you to complete a customer satisfaction questionnaire. Surveys are being conducted in both English and Spanish.

Through this engagement, we continue to apply our We Do More motto by more accurately measuring the quality of service we provide. Our mission is to enhance our service skills and provide a great customer experience. In order to fulfill our goals, we need to conduct customer satisfaction surveys that allow us to understand how we can serve you better. Your feedback gives us your point of view and it will be used to support initiatives to improve our products and customer experience in our branches and digital banking services.